Many people who click to read this article may have experienced or are about to experience problems with booking accommodation through OTAs when they can’t make it to their stay. Whatever the reason, if you don't check in for your reservation and also without notifying the hotel, it's called a "No Show" incident on the hotel booking system which is different from a "Cancel".
Normally, when booking online through OTAs like Booking.com, Agoda, or Expedia, there are typically two types of booking conditions to choose from:
1. Standard rate: This type of booking allows for free cancellation without a cancellation charge. You can cancel for free until [specific date and time] at the local time of the hotel. The room price will be the regular rate of the hotel without any discount.
2. Non-refundable rate: This type of booking does not allow for refunds. These rooms are usually at a special rate and cheaper than the standard rate because the booking condition is that no refund is allowed. This ensures and gives the hotel confidence that the customer will definitely stay. Whether it's a pay-at-the-hotel or pay-now system, the policy clearly states "Non-refundable."
Therefore, even if you book through a website that allows you to pay at the hotel, the website will still ask for your credit card information as a "guarantee" that if the customer doesn't show up or cancels abruptly, the hotel has the right to charge the credit card.
If you have already paid for your room in advance and no longer wish to go or get the money back, there won’t be an issue. Think of it as an opportunity cost for a hotel to hold the room. However, the problem arises when customers don't want to lose money, even if they are in breach of the agreement themselves.
However, not all hotels have card readers, especially small hotels where the cost of renting card readers may not be justified. As a result, even if customers dispute charges or adjustments, they cannot be enforced, and the benefits must be given to the customers. This kind of situation is quite common, and hotels encountering such cases have to accept the loss.
However, not all hotels have card readers, especially small hotels where the cost of renting card readers may not be justified. As a result, even if customers dispute charges or adjustments, they cannot be enforced, and the benefits must be given to the customers. This kind of situation is quite common, and hotels encountering such cases have to accept the loss.
But for large hotels equipped with card readers, they will likely charge the card according to the hotel's policy, unless they decide to extend the same benefits to the customers.
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